Shimano XT Deore PD-M8120 SPD Pedals

I ordered these pedals over two weeks ago, and I still don’t have them. I’ve been emailing and calling Cycle City Bicycles, and they’ve only called me back once saying that they’d look into the issue and call me back the same day. It’s been 3 days and I’ve got nothing. I’d love to give more stars, but I don’t even have the product I bought yet.