Lumber Jacks Jacket

The jacket was way too big. I normally fit a medium jacket well. It was like this jacket (that was supposed to be size medium) was an XL. This on its own is not an issue as I know different companies can have discrepancies in sizes. However... I contacted axll rodd twice to see if I could return it for a smaller size, and I was happy to cover shipping costs for this return. But my attempts to get in contact with the company were ignored both times by Axllrodd. I am disappointed with this customer service

I have contacted you multiple times to let you know that you're sizing was out and the jacket doesn't fit and I am yet to receive a response.

Good