The Capsules in Jade

Ahhh Jade

I snatched a million of these during the recent window where were back in stock. I was NOT disappointed. I use them in my bathroom for everday. They are so pretty and helped me clear up all the clutter on my sink area. Now I'm so organized, I just can't stand myself!

Order initially incomplete. Reqd me to prove cheap pour adaptors were missing. Misleading ads, poor descrptns (requires cust to observe/draw inferences), missing important FAQs & no response to email, tho I continue to get mktg email. Contacted via FB & offered phone# or to continue comms via SM. No response until I began commenting on SM posts. Company wants me to trust them to return merchandise prior to refund (which will only happen after they *receive* the merchandise vs. upon confirmed shipment) despite failing to even acknowledge their part in misleading ads (for which evidence was provided), & poor-to-nonexistent direct communication. I even have a screenshot of someone else complaining about the poor communication on one of their FB posts, which also described no response to her direct emails about structural cracks in a supposedly indestructible product. They're cute but I can't recommend the quality, and the customer service is nonexistent--especially for a luxury product.

Order initially incomplete. Reqd me to prove cheap pour adaptors were missing. Misleading ads, poor descrptns (requires cust to observe/draw inferences), missing important FAQs & no response to email, tho I continue to get mktg email. Contacted via FB & offered phone# or to continue comms via SM. No response until I began commenting on SM posts. Company wants me to trust them to return merchandise prior to refund (which will only happen after they *receive* the merchandise vs. upon confirmed shipment) despite failing to even acknowledge their part in misleading ads (for which evidence was provided), & poor-to-nonexistent direct communication. I even have a screenshot of someone else complaining about the poor communication on one of their FB posts, which also described no response to her direct emails about structural cracks in a supposedly indestructible product. They're cute but I can't recommend the quality, and the customer service is nonexistent--especially for a luxury product.