Sunny Sand | Crushable Straw Bucket Hat

Return/Exchange Process

Product seems high quality; though I ordered the wrong size. I ordered from the USA website and unfortunately ordered the wrong size. To send the product back for either return or exchange, the shipping cost is put on me the customer which is fine...except that when I went to go ship it back, minimum shipping cost was $168 (I know this sounds unbelievable and I still can't believe it honestly, but this is true). They said it was likely due in part to the size of the box even though it is super light & they said that shipping to Australia is just exorbitantly high right now. Normally I wouldn't blame a company for this issue and the customer service was nice when I reached out to them. I even asked that since I ordered from the the USA site, was there not a local shipping warehouse which unfortunately they do not have one. So now, I am stuck with a $120 hat that I cannot exchange and cannot return and cannot use. I think I just wish that maybe they would have a *very prominent* disclaimer when ordering that shipping costs will be on the customer to pay and that if you are ordering outside of Australia these costs could be more than the cost of the product. Anyways, if you aren't 100% sure you are going to love the product or have purchased the right size, don't risk it!

Holly Golighty gardens

Perfect for my inner Audrey Hepburn

My Husband took this one

I got this adorable hat for myself. My husband was looking for a hat for himself and tried mine on- and it is now no longer mine. He looks great in it! Flips it up a bit in the front and it’s super cute on him. I liked it too, but matching hats isn’t my thing so I’ll be getting something else- maybe the Stevie hat-