24x36 Rustic Framed Magnetic Chalkboard

I ordered this magnetic blackboard to display my souvenir magnet collection. It is perfect for the purpose and I love seeing my magnets, and it looks great in my living room. My rating would have been five stars, except that my order arrived damaged. The front side of the black board had a sharp raised ridge about an inch long, though not actually cracked, which led to a raised circular area about two inches in diameter, looking somewhat like a blister. It all looked like the board had received a hard punch from behind, however the back of the board was undamaged. It had come shipped with double boxes. The outer box had a very slight dent which didn’t actually pierce the cardboard, and the inner box was pristine. So it is a mystery to me how the damage occurred, unless it was already damaged before it was packaged. But for my purposes, it ended up being ok, as the flaw was covered by a few magnets and is barely noticeable. I contacted the company, and the first person issued me a 15% discount on my next order. That was unsatisfactory to me so I contacted again and the second person issued a 50% refund to my credit card. That was an extremely satisfactory response and I was grateful to that second person for their empathy and quick response. All in all, I love the product and their customer service, even with the little glitch.

I emailed you guys letting you know the product was damaged and I never heard back. I called customer service and spoke with a rep gave all the info required and still haven’t heard back. I paid for something that arrived damaged so I’d either like my money back or I’d be happy with a new item being shipped. Thank you

Exactly as described.