Capri Leather Sneaker in Triple White

A $300 Lesson in What Great Customer Service Looks Like...

I ordered a pair of KOIO sneakers in early April, and unfortunately, the package was lost in transit. What followed could have easily been a frustrating, drawn-out experience—but KOIO completely turned that around. From the moment I reached out, their team jumped in immediately. Communication was consistent, clear, and proactive the entire time. While the shipping carrier had both me and KOIO going back and forth—filing claims, submitting photos, answering follow-ups, and waiting over 30 days while the package was supposedly “being located”—KOIO never left me in the dark. Their client advisors were responsive, empathetic, and solution-oriented throughout the process. Even though the issue wasn’t directly their fault, they took ownership of the situation and made sure I felt supported every step of the way. It’s rare to see a company turn a potentially negative experience into one that actually builds trust, but KOIO did exactly that. The level of care and professionalism from their team is what sets them apart. And once the shoes finally arrived—they absolutely lived up to the hype. The quality is immediately noticeable, from the premium leather to the clean, minimalist design that KOIO is known for. They look even better in person, and the fit was spot-on right out of the box—no break-in needed. It’s easy to see why they get so much love across reviews and social media. If you’re on the fence about ordering, know that you’re not just buying a great product—you’re backed by a team that genuinely stands behind their customers.

Not impressed.

Almost 300 and no shoe box to store them .. just tossed the shoes in a regular box and shipped the shoes with no filler to keep shoes from bouncing around during shipping. Tried them on did not like the look or feel returned for -$14 dollars from original payment.. no free returns. Smh

Perfect all around

Great style, great color, true to size, and worth every penny.