Incipio AeroGrip for MagSafe iPhone 15 Pro Max

Warranty Replacement

I had an issue where the case started cracking around the mag safe magnets so it I requested a warranty replacement which was approved very quickly. I live when a company stands behind their products and honors their warranty.

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I have an iPhone 15 Pro Max, the incipio case fits well and looks great. I like the ridges on the side that keeps your phone from laying completely flat. It protects the rear camera well. I had an issue with my first case, the circle around the MagSafe had a crack…that went around the entirety of the circle. I hadn’t dropped it or had any issues that I know could’ve caused it. I contacted customer service, provided photos, and they shipped a new one. I’ve had this case no longer than a week and I have the same crack happening already. Customer support was great, shipping was fast and communication was clear. I don’t know how many times I can have this case replaced under the lifetime warranty. There is something wrong with the design, and I’d love to speak to someone within the company to see what changes can be made for future case generations. Overall, it’s a great case; stylish, functional and it does a good job protecting the phone. The only con is that the MagSafe portion on the back begins to lose integrity even if you don’t drop it.

Wrong size