Excellent outdoor TV with a few caveats…
Now that the TV is up and everything is working, we absolutely love it. Great picture and excellent sound from the sound bar. Getting to this point, however, was…interesting.
We ordered the package with TV, wall mount, sound bar and cover. All 3 shipped separately and arrived on different dates, but we were only given one tracking number for the entire order. The mount arrived first, but the information from Sylvia and the shipper showed the entire order had been delivered. After finally getting someone on the phone, I was provided the other tracking numbers and delivery proceeded normally. On to the install! Where do I begin?! The stickers with arrows saying “this side up” on the wall mount were UPSIDE DOWN, I kid you not. I was hanging mine on a stone wall with Tapcons, and had 3 of the 6 screws in before I figured it out. Once you back out a Tapcon, you can’t use that hole again, so I had to get creative to get the mount hung securely. It was a pain to say the least. THEN, I couldn’t get the soundbar to work. At all. I verified the hdmi cable was plugged into the jack marked ‘e-arc’ and all the settings were correct. Nothing. Flipping through all the settings on the TV just to be sure I wasn’t missing anything, I noticed that on the TV input menu, the arc channel showed as hdmi1…in the instructions and on the back of the TV, hdmi2 is labeled as the arc channel. I switched soundbar cable to hdmi1 and…nothing. SO…I figured before I gave up I would try a different hdmi cable than the one that came with the soundbar, and…success! With a new cable, using hdmi1, the soundbar worked!
So in summary, be prepared for confusion with order tracking, double-check the pictures in the install manual before you start drilling, have a high-quality 4k+ hdmi cable on hand, and be prepared for a mislabeled e-arc port. It is worth the effort though!
