Helios Sconce

Long-term review: QC and longevity issues

I purchased this lamp about 1.5 years ago and wanted to share a long-term review. When I first ordered the sconce, the shade was delivered broken - the layers of the 3-D print had delaminated. While Wooj Customer Service quickly sent me a replacement, it was once again packaged badly and came broke again, in the same way. I had to visit their studio in-person for a third shade to make sure it didn’t arrive broken. Now, less than 1.5 years later, the base of the sconce stopped working suddenly. I had only installed it in one place, but even after trying a new bulb, it no longer works. Because I’m outside the 1-year warranty period, my only option is to purchase a $100 replacement, despite the fact that it seems unreasonable to expect a light fixture to fail in under 18 months. These designs are very pretty, but do purchase with caution - there are some QC issues to be aware of.

I do love the look of the lamp and the overall style. Unfortunately, the shade part of it has a blemish in terms of the perforations on one side and reads as a slightly darker patch. I think this is a quality control issue since I was not buying a second, but it is disappointing. I have another lamp of yours and there are absolutely no issues with it and both are great great stylistically.

Stunning

Absolutely stunning. What else can I say! We have not installed the sconces yet - but the quality, look, and feel is far above my expectations. I did not want to write this, but I honestly can not believe there is access to this level of design in NY. Truly, thank you for your work and staying available to everyone!