Blaze in 90's baby bikini bottom

I ordered my product a month ago. I have been emailing them daily for a response regarding my order. The shipping company is telling me they’re still waiting for the package so they can start the process. No one has gotten back to me at all. It seems like I’m out 150 dollars because I don’t know what else to do. I understand if there were delays, but it feels like they took me money and ran.