Hawaiian Heirloom Plumeria Bracelet in Gold - 6mm

First off, the bracelet is gorgeous. But the sizing is very inconsistent. I own a sterling silver oval shaped bangle that is 7.5 inches and fits perfectly, so my husband ordered me a size 7.5 in this bracelet. The bracelet I received was way bigger than a 7.5. I measured with a string and it was 8.25 inches. I submitted an exchange and requested a phone call once they received the bracelet so they could let me know their measurement of the bracelet I received. They said they use a cone to measure, and it was measuring 7.5 inches. I needed a size down from that one, so I re ordered it in a 7 since their sizing apparently ran big. The new bracelet came and it’s a true 7 inches (measured with a string). It hurts to get it over my hand. I tried to keep it and get over the anxiety of not being able to remove it easily, but I can’t. I need a true 7.5 inches, but at this point I’m giving up on a reorder since I can’t trust the sizing. I believe their sizing was off with the first one because it was more of an elongated oval shape, so it likely didn’t fit the shape of their cone exactly. I’m sad it’s not working out because I do love the bracelet.