2-Stage Bottleless Countertop Water Cooler - 820 Series

Did not work when it was new. Water did not come out of the hot or cold functions but did out of the ambient. Sounds like a pump inside is broke. Contacted Brio and they asked for a video, four days after I sent the video I called back to see what was happening. They said they would replace it. Four days after that, they had not shipped a replacement. Over 8 days to just ship a replacement for a defective new unit. I’ll be returning this, if this is their support on a new unit, I’d hate to see what it is once it is used. Also, they claim it is a quick fill unit, but the line that feeds the unit is a normal refrigerator water line. It is the same speed as a fridge.

Amazing water filter for the household