20mm Lug Width Elastic Strap - Bond

5 stars for the customer experience!

The bracelet I ordered was too small (my fault!). I requested an exchange and they offered to send me a new bracelet in the right size free of charge. When I ordered the first bracelet, I had to pay €26 in customs fees (not their fault, those are import/export rules). Unfortunately, with the free shipping of the second bracelet, customs charged me €39 this time. (Not Horus's fault, but the idiotic zeal of the Belgian administration.) And SURPRISE! Horus offered to reimburse me for almost all of the customs fees. That's what I call customer care and loyalty. Well done to Horus and a special thank you to Laura who handled my case for her quick response and commercial proposals.