BYO Package - Profile® Folding Full Cage

Great equipment disappointing support

I have now 3 racks and a lot of other equipment from prx performance and for the most part I can say the materials and service have been exemplary. However, with the last purchase, although I'm using it well now, started with a lot of issues. I had issues with the hinges coming from the factory assembled incorrectly and much of the hardware needed to assemble the cage was missing. I sent an email to the support desk for help yet the response was not very prompt and over the course of several communications back and forth I ultimately got incorrect feedback and ultimately had to figure out myself that I had to disassemble the hinges, invert the footing that mounted to the uprights then reassemble the hinges. I had to go purchase the hardware to secure the uprights and the pull up bar myself and when asked about these issues and further purchases and financing I ultimately was told there was nothing that could be done about it. After years of reliable products and materials I can probably day I won't be buying anything else after this experience. I'm a Neuromuscular Therapist, personal trainer, Sports Nutrition Coach and Physique and Bodybuilding coach. I've set up 3 sites with prx performance equipment. This entire exchange from delivery to now has been extremely disappointing. All of the other equipment is of expected quality and durability. Service is what failed here.