PROGEAR® H2O Custom Prescription Swimming Goggles | Myopia, Hyperopia, Astigmatism, Prism | Adults | 3 Colors

Goggles do not fit

First off, I've had three requests for a review, despite the fact that I'm in correspondence with e-optician to sort out the problem. I'm reviewing now to stop these requests coming. It is a negative review, but if the issue is resolved I'll be delighted to amend it. The goggles took nearly a month to arrive. When they did, the prescription was really good, but the goggles themselves were too big: the lens cup is too wide, meaning they don't seal around my eyes and therefore fill up with water when submerged. I contacted e-optician to ask for either a refund or a replacement (smaller) set. They asked me to send photos, which I did, and then told me the size was "perfect for you" when it obviously isn't. I'm not convinced they understand what the problem is, as the latest email from them refers to "the fogging issue". As things stand, I appear to be locked in an unproductive email exchange with the company, which started about 10 days ago and hasn't got anywhere so far. So much for a no-quibble refund policy! If they either refund my money, or send me a correctly-fitting set of goggles, I'll happily amend this review. But at the moment, I can't recommend them. I was willing to pay the very significant extra money to have a set of goggles with my actual prescription, but if they don't function there's no point. In future I'll stick to the off-the-shelf goggles I usually buy, which are an approximation of my prescription but at least they keep the water out.

Thank you I appreciate that they double checked to make sure that it was the right one and responded to all my emails and wer always very helpful

The process was simple and easy to follow. This is our third pair of prescription swim and sports goggles. We are very pleased with the product.