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Description
4.0
2 ratings
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Good Customer Service Experience
I have a Jinsoku LC-40. A few weeks ago I began having trouble with my laser not engraving on the far right edges of my image, no matter what size. I talked with support and followed their steps on how to diagnose and correct the problem. It soon became clear that the issue was a parts failure. Sainsmart shipped me the new parts (laser module, motherboard and power supply) as no cost to for the parts or the shipping. I am now back up and running, and I am very pleased with the professionalism, speed of response, helpfulness and the ultimate solution. Thank you Sainsmart for standing behind both your customer and your product! Steve Shirreffs
Steve · September 4, 2024
LC40 mainboard replacement
Item was replaced in excellent time but the fault was not on the mainboard it was with the firmware I have done a video to show what the problem was and how to replace the board
Anonymous · January 17, 2023
Returns accepted within 30 days




