Eos Round Table

Excellent product

My TABLE order was jinxed from the start, but CASE provided a very good service and it was no fault of theirs. I ordered online but mistakenly selected the wrong colour (white when i wanted black). on the day delivery was confirmed, i noticed my error on the invoice and frantically telephoned and emailed CASE at 7.15pm. Andy picked up my mail within 15 minutes and said no problem, they cancelled the white table and changed to black delivered 3 days later. The table arrived in 4 parts and was very heavy. The cast aluminium base plate and cover have holes for 4 screws and a centre hole to receive a pin on the end of the single leg. The pin on my leg had been slightly bent off 90degrees and the hole it was to fit was also far too small for the diameter of the pin. This was a factory/manufacturing defect. The table could not be assembled. I had to choose whether to ring CASE and complain or sort the thing out myself. So I spent 3 hours filing down the leg pin and drilling out the hole it was supposed to fit in, with my wife helping lift the base on and off the leg several times to check if it would fit. Eventually it went in and i was able to complete the table assembly. It should not have been that difficult and the workmanship on the leg was poor. However it now looks fabulous. But I really think my purchase was jinxed from the start as during the waiting period between ordering, changing the colour and receiving it in black -All my fault entirely, I discovered the table for sale elsewhere at £100 less than I was paying . I thought about cancelling entirely but decided that I would continue my purchase with CASE as they had been so accommodating and helpful. I am of course very pleased with the finished product.

First impressions are good

Only just received the table and it looks as good as we were hoping. The experience from the time of purchase has been fantastic. Good communication, speedy delivery and fast assembly. Now hoping the quality comes true and get many, many years of use.