Great Value. Not so Great QC
I got this combo during the Black Friday event, so it also comes with a knights pack. Kyberlight is kind enough to give me one silver hilt and one black hilt, which I definite appreciate. Geting 2 fully customizable sabers, true smooth swing sound board, accessories, and a flat blade for 400 is great. However, the accessories are a bit rough (literally) on the edges.
The good:
Great bang for buck
Cool looking
Blades are durable
Gyroscopic color wheel selection, which is a super convenient feature that you can't find on similarly priced LGT sabers (granted LGT does offer neopixel at this price range)
Sound fonts. You only get 3 but they are good.
The bad:
Sharp edges on accessories. I accidentally cut myself twice with the pommel when spinning.
No diffusion film. Granted you can just use cellophane yourself, but it's weird they don't include it considering it costs very little and makes the blade look so much better.
Quality control. My emitter has a marred surface and an unevenly drilled screw hole. While it still functions as an emitter, it's aesthetically unpleasing. I consider it a QC issue since an emitter is an entirely aesthetic piece.
How is the flat blade?
Just OK. The transparent acrylic handle at the very bottom lets too much light shine through. I had to paint it black, and now it looks good.
How is customer service?
I have heard mostly fantastic things regarding customer service, and also some bad reviews. Unfortunately, I experienced both.
On one hand, they were quick to respond and showed me clearly how to fit the emitter piece. On the other hand, once I showed them the QC issue on my emitter and asked them whether the warranty cover that. They went completely radio silent.
Would I recommend this purchase?
Yes, I would still recommend their sabers. I am keeping them. Their value is unbeatable, and overall quality is great, too. (Though if you want to make some sacrifices, you can get base-lit LGT sabers for much cheaper. They have even more sound fonts, albeit at lower quality, but don't have true smooth swing and the color wheel.)
Just make sure you know the potential risks:
1. Sharp edges that can cut you.
2. Hassle to use cellophane to diffuse your saber (not too bad to be honest).
3. Potential QC problems, and the customer service's possibility to go radio silent.