Fantastic Customer Service; Disappointing Results
I really hesitated to write this review because the customer service of Neems is absolutely fantastic, but I wanted to write an honest review, so people knew what to expect. The process to get measured for my jeans was very easy, and I was told exactly what step the process was along the way which was very nice. Unfortunately, when my first pair of jeans came, they did not fit perfectly. They were very close, so I filed an alteration request, and since the customer service was so amazing, I knew again where everything was in the process. It was easy to send the old pair back, and eventually the second pair came. While this pair was closer to a good fit, it still wasn't perfect. I know I could submit another alteration request, but the jeans take so long to make and get delivered, that I'd rather just stick with the 80% pair, especially since I know it isn't a guarantee the third pair would even fit. I understand it takes a long time to make a custom made pair of pants, so I don't begrudge Neems the length of time it takes, but I just don't want to wait again. I think if the measuring system was better, this could be perfect! If they started with the digital scan and had you verify those measurements if you wanted to, or possibly had me do a different scan for my remake. My first pair was so close to perfect, but had an unworkably long inseam. The second pair has a shorter inseam, but that came at the cost of other things not lining up properly. The buttons sit uncomfortablely on my stomach, I'm constantly having to pull them up, and they don't feel much better than a non-custom pair. If the measuring system improves in the future or the technology gets better, I might try this again, but I'm pretty bummed with my pair. The customer service is really really amazing though, and if your measurements end up being accurate, I'm sure you could end up with a pair of jeans you really enjoy! It just didn't work out for me unfortunately.
