The products I've tried so far seem nice, but the customer experience has been disappointing. I ordered my concealer in Clay. Without notifying me, it was swapped for Praline, which is significantly darker, and I was charged more for the change. The shade is far too dark for me to use as a concealer. I also never received the mascara. When I placed my order, the product description included it as part of the Essential 8 bundle. About a week after my order arrived, I was told the mascara was not part of the bundle. Changing an order and charging more without telling the customer, then denying an item that was listed when I bought it, is not what I expect from a brand at this price point. I'd like to see Trestique make this right.

The products I've tried so far seem nice, but the customer experience has been disappointing. I ordered my concealer in Clay. Without notifying me, it was swapped for Praline, which is significantly darker, and I was charged more for the change. The shade is far too dark for me to use as a concealer. I also never received the mascara. When I placed my order, the product description included it as part of the Essential 8 bundle. About a week after my order arrived, I was told the mascara was not part of the bundle. Changing an order and charging more without telling the customer, then denying an item that was listed when I bought it, is not what I expect from a brand at this price point. I'd like to see Trestique make this right.

I have ordered twice. The first round I thought maybe I ordered the wrong color concealer. So I reordered. You sent me the same wrong color with a refill of the right color. So now I have two wrong colors and 1 refill that is correct.