H110 35L Daysack - MEP Stone

Product great - delivery, awful

After being forced to pay high delivery cost, you would expect prompt dispatch and delivery. However, this was not the case and I couldn’t gift the item to its recipient on the intended day. Emailed to express dissatisfaction which was responded to within a few days, stating that they aim to resolve complaints within 1-2 days. That was almost 2 weeks ago and I’ve heard nothing. The product itself is exactly what the recipient wanted, but the delivery process and cost is disappointing.