Ocean Wave Projector with Audio

Didn't work

This product didn't work. I followed the instructions exactly and even watched the videos posted on how to set it up and work. Upon turning it on, the light around the projector did not come on to indicate it was on (as shown in the video). I even left it plugged in for a few days just in case it needed to be charged before use since there was no notation letting you know that. Still nothing. Customer service not helpful. I couldn't find any number to call for guidance only an email. I did send an email and no response from them. Everyone else had great reviews for this product so I'm wondering if I got a bad one. But it doesn't matter if customer service won't help.

very relaxing in my counseling office. thank you!