We purchased a brand new scooter around 18 months ago. One of the reasons we purchased from this company was they had a service center located in Seattle which is where we live. After 18 months of owning the scooter and using it regularly, the battery died. It was not stored in freezing temperatures nor was it left unused for months at a time. Despite the scooter being only 18 months old, the company required us to purchase a brand new battery. And, because their service center had recently closed in Seattle, we were required to find a shop who would do the work for an additional fee. In the end, we had to spend almost as much on the brand new battery and labor then we did on the whole scooter. In this particular situation, we do not feel that the company was really looking out for the customer and we were disappointed.
