Carry-On Closet Original

LOVE IT, but...

My only complaint is that I cannot customize one thing and choose between the flow closet with the wide shelving and the flow closet with the compartments. My preferred combination would be the Lite Collection with the wide shelve compartments. I like the clasps closures on the lite collection. Please make this happen! the customer service and quality of both luggage collections and backpacks are stellar. I have 2 backpacks, 2 luggage both the Lite and the other zipper luggage. It is a great. I just wish I could get the combination I prefer

super stylish and so convenient for trips with many destinations as you can easily see and access all your key clothing items! however the compression funtion is not quite as successful as it could be since it can then be difficult to fully close the bag; not making full use of the space when everyting is stowed away.

My experience so far has been terrible. It took two weeks to get my brand new bag. It arrived missing the closet insert. I was told they had no more closet inserts to send and had no ETA on when they would get more. I was told I could do a replacement bag. That was a week ago. Still waiting for my email with the return label to be sent to me. It has been weeks and still no functional bag. I was buying this bag for a trip at the end of June. It looks like that will not happen. I am about to request a full refund. Not sure what is happening with this company. For now I would avoid them.