Rain Chain Cast Links- Bronze

Rain Chain

I purchased a 19" heavy cooper rain chain. After the order I inquired with your team if you had bolts for holding the chain from the gutter as well as cooper screws. I interacted twice, second time your group asking me for a picture of the reducer I purchased which I sent. This was before the order was shipped. I'm thinking your team thought they could get a new order into the existing order, maybe? Bottom line, after good and timely interactions and responses form your team, once order went out, you went silent. So after making a order for over 600 USD with you, and was happy to have an follow on order, I instead ordered another $100 from someone else, fulfilling my requirements for the project. Lost sale which your team had in its pocket.