Berlin Natural Solid Oak Bed Frame

Probably the worst customer experience I've ever had, and I've lived in several countries, including New Zealand. I only wish I'd checked Trustpilot before placing my order (the Google reviews seem far too good to be genuine). It all started with their website, which was misleading about which items were actually in stock and which had to be ordered in. As a result, it calculated the shipping cost incorrectly. Since it was the weekend, I called them the following day to clarify the situation. I tried calling throughout the day, but nobody answered. By that point, I had already decided I didn't want to deal with a company that was impossible to reach, so I sent a written request to cancel my order. About a day later, someone finally replied, insisting that I had misunderstood everything. After a week of back-and-forth emails, they eventually admitted that the mistake was on their side. They offered free delivery and a discount, but by then I had completely lost confidence in the company and simply requested a full refund. After more arguments, they agreed to refund me—but said they would deduct 15% as a "restocking fee". This was outrageous. I have reliable confirmation from Mainfreight that the goods never even left the retailer's warehouse, so there was nothing to restock. They ignored this evidence and insisted that deducting the fee was the only way they would process the refund. In the end, after repeatedly chasing their customer service team, I finally received my money back - but only after 23 days. An absolute nightmare from start to finish. I would strongly advise anyone to avoid this company.

Love the bed, sadly didn't see many options for side tables in the shop

Speedy delivery and the bed is great quality. The style is as advertised. I'm extremely impressed and will buy from this store when I have a need for furniture again.