Beautiful Design, Disappointing Quality and Customer Service
I really wanted to love this dresser, but unfortunately both the customer service and the quality were very disappointing.
After placing my order, I received a message to schedule my white glove delivery. A few days later, I got a call saying they couldn't deliver because they couldn't find my dresser in the warehouse. From there, the experience went downhill.
Nestig doesn't have a customer service phone number, and the chat was not helpful, so I had to communicate by email. Responses were slow, and every email felt like I was starting over. I kept asking for a solution, but instead of helping resolve the issue, the only option I was given was to cancel my order. By this point, my baby had already arrived, so canceling wasn't really a solution.
In the end, I called the white glove delivery company directly. They were incredibly helpful, responsive, and actually got everything sorted out. They resolved the issue, not Nestig.
Unfortunately, things didn't improve once the dresser arrived. The assembly quality was poor. The drawers were misaligned and wouldn't open all the way. We ended up hiring a handyman to realign the drawers and install new drawer slides so the dresser would function properly.
For a dresser at this price point, I expected much better quality control and customer support. It's a beautiful design, but the overall experience, from the order process to the final product, left me very disappointed. I hope Nestig improves both its customer service and quality control, because customers spending this much on nursery furniture deserve a much smoother experience.
