FreeSip®

Horrible customer service, embarrassing.

I used to recommend Owala to everyone. Between 2024 and now, I’ve purchased 16 Owala bottles for my family. Then my daughter’s brand-new bottle broke within days of receiving it. Owala approved the warranty claim, but instead of simply replacing the nearly new defective bottle, they gave me store credit for the value of a replacement lid—a lid that was not even available to purchase. In other words: they acknowledged the defect, offered me credit for a part I couldn’t buy, and left me to spend additional money if I wanted a usable bottle. After three emails and an angry phone call, they finally sent a full replacement. I then wrote to company leadership because I genuinely wanted someone to look at the policy and explain why a loyal customer had to fight this hard over a product that failed almost immediately. I wasn’t asking for anything else. The replacement had already been sent. I was asking them to consider whether this is really the experience they want customers to have. No one responded. And now, amusingly, Owala has emailed asking me to review my experience. So here it is: A premium brand should provide premium customer service. You can buy a perfectly functional water bottle for $10. People pay considerably more for Owala because they expect a better product and, reasonably, expect the company to stand behind it when something goes wrong. Owala eventually did the right thing—but only after making me work far too hard to get there. Even more disappointing, when I took the time to explain why their process is so poorly designed and asked leadership to consider improving it for the next customer, they simply ignored me. Apparently they wanted my review more than they wanted my feedback. I won’t be recommending Owala anymore.

Great for personal gift and present for friends

Been using owala for a while now, and honestly love it. It's the water bottle that lasted the longest for me. Also gave it as gifts to some friends and family and they love it.

Best Ever!

These are the best water bottles I’ve ever had! I love the sip through straw or gulp option. They lock up tight for no leaks and the colors are amazing!!! Highly recommend!