Milwaukee Leather DM1990 Men's Black 10 Pocket Side Lace Denim Vest

I got two black denim vests from them. Both had corrosion on the eyelets and zippers. One I was able to clean up well enough, though one eyelet is damaged by corrosion, but the other has substantial corrosion on the zippers and several of the eyelets are incorrectly set. One is missing the backing washer and so will eventually tear through, one has a broken backing washer and one has a misaligned and broken washer. They will all eventually fail and pull through the fabric. I've tried initiating a return and exchange on the website, but couldn't get it to work. Perhaps that's my mistake, but it seems difficult to impossible to do. I also tried contacting them with no reply yet after several days. Hopefully this can still be resolved, but it doesn't look very good at the moment. If I could resolve everything that would change my rating. Update: they did give me a call and everything is in the process of being resolved.