Buyer Beware: Poor quality, doesn't fit, expensive customs fees, no customer service for non-US residents
I liked how the hoodie looked online, but the reality of what I received was much different. I'd describe the material as an "imitation Gi," not a pearl weave. Something you'd expect to get if you bought a cheap Gi from Aliexpress/Alibaba. It feels cheap and thin, not what you'd expect from a genuine BJJ Gi. Because there is no sizing information or help on the site, I got a small because that's what I generally wear. As a hoodie, it should be roomy, right? Wrong. For a small, the jacket is way too long. When I put it on, I instantly see the shoddy stitching, the sleeves are FAR too narrow, and I can barely bend my arms. When I do, it is excruciatingly painful and results in bruising between my biceps and forearms. I'm athletic, but my build is average, and I'm not extremely muscular. I had no trouble closing the zipper on the hoodie, and the waist has plenty of room. Unfortunately, the chest and back feel tight, almost like a slim-fit suit, but it's too rigid and feels like it'll rip if I turn or bend the wrong way. This is unquestionably due to poor stitching. When I asked for guidance from customer service, they didn't answer any of my questions nor make any attempt to make this right. Instead, they simply stated that they don't provide free return labels to non-US residents. If I send it back, I will end up paying three times what I've already paid. They also blame customs in my jurisdiction for the hefty fees, which is false. PFG does not complete the essential documentation to avoid customs duties. They could include an invoice, a manufactured in the USA tag, and so on, but they don't, so you'll end up paying about half the price of this jacket in customs costs alone. Overall, this was a disappointing first experience, and I will not do business with PFG in the future. I like the design but the product is not good quality. Hopefully, they will take this as constructive criticism and reevaluate their product quality control and customer service efforts.
