Navy Saffiano Stitchless Strap

New Strap

Great strap for my IWC pilot. Perfect fit and look. Outstanding staff to help you select the perfect strap for your watches.

Poor Design - Lousy Customer Service

I really wanted to like this Delugs strap and clasp, especially after all the social media hype, but I’m more than disappointed. For the price they charge, I expected premium quality and thoughtful design; instead, the overall experience feels closer to a budget product. The clasp mechanism is poorly designed and frustrating to use. It’s extremely hard to put the watch on because the clasp design basically requires two hands to close it, and even then the clasp falls off the strap almost every single time I try to put the watch on. I’ve actually dropped my watch several times while trying to fasten it (luckily on carpet), which is completely unacceptable for a product in this price range. The leather band itself is just OK, nothing special and certainly not on par with the premium positioning of the brand. The interior rubber lining is the biggest annoyance: it collects dirt very quickly and always looks dirty, no matter how often I try to clean it. To make things worse, the customer service was just as disappointing as the products. When I tried to return the items, I was told the return had to be “approved,” so I submitted a refund request and then heard nothing back. I eventually had to go online and start a chat to get the return processed, and ended up wasting far too much time talking to three different people who kept asking me the same questions and then dropping out of the chat. It was an absolutely horrid customer service experience. All in all, I feel like I fell for the social media hype and paid high-end prices for a mediocre, poorly engineered product backed by unhelpful support. I would stay away from this company; it’s just not worth it. There are much better options out there that offer higher quality products and better service at the same price point.

Comfortable strap

Love the feel and look of this strap. It feels soft and is very flexible but also has a fantastic look pattern.