Grove Cat Tower

Built to last

I had a wood tower that was wobbly so replaced with this Tuft and Paw tower - The construction is SOLID. My two Russian Blues can sit together during the day and my bigger kitty sleeps there during the night . Would love To see in a more medium color wood otherwise this is an A+

Poor quality and costumer service

I was so much looking forward to getting the grove cat tower for my cat. I live in Canada and understanding tuft+paw does not ship to Canada anymore, I ordered this and had it delivered to a friend's house in the US that I was traveling to. Extremely disappointed to open the package and see that the cat tower is damaged. One of the slats came broken right out of the box, and the two halves of the tower don't align either. I contacted costumer service right away as I would be traveling back in a few days, but have still not heard back from them. Ended up leaving the US to Canada empty handed, with my friends having to deal with the return IF tuft and paw ever gets back to me. Such a disappointing experience with this price tag!

Disappointed in tuft+paw

I didn't even get the grove cat tower completely unboxed and saw damage to the tower. I immediately took pictures and sent a request asking for a refund and a shipping lable. It's been two weeks and I still have the box sitting in my office ready to be shipped back.