The Chavez Roll Top Backpack

This wasn’t the quality and size of bag I thought it would be. There was an ease in ordering but the delivery took over twice the promised shipping. Once I received it I didn’t like the bag. I have been going back and forth with customer service for over two weeks now to do the return. They have the audacity to ask me why I wanted to return and to send them pictures. The next issue they wanted to give me a 10% refund to keep the bag. I informed them I wanted to return it for a full refund. She wanted to change my mind by telling me return shipping was at my expense. I have requested where to send it 3 times and still no response. I went through the proper channels to get this done. My bank had advise me to report it as fraud and they would refund me. I didn’t want to do that. This has been the WORST customer service service experience I have ever experienced. I wouldn’t recommend this coming to anyone. In fact I’m going to do a report to the better business bureau about them.

Love the bag love the texture love the leather. Awesome pic thank you Lisa. Thank you very much. Your company is an awesome company. I look forward to actually buy more stuff from you and your company. Good qualities. I love it. I love the buckles on the front instead of going with the straps, you can just unbuckle it. That’s very nice.

Love it!