PepperMate Traditional Pepper Mill-Black

Outstanding Customer Service

Great product, exceptional customer service, and here's my story: I would like to shout out my highest appreciation for Seth with PepperMate. . He is an excellent example of the kind of customer service that wins and keeps customers. When my wife came to me complaining that a piece from her PapperMate had gone missing and that I may have had a role in its disappearance, I eventually got in touch with Seth and tried to explain the situation. Being short on specifics, I sent photos of our grinder. My description of a missing part proved to be off the mark, but Seth was more than determined to be of help. He promised to find and send the mysterious part. Well, in this he failed, possibly because the part I described so poorly did not exist. Instead he sent us a brand new PepperMate at no charge, an action well beyond expectations. He has earned your company good will, word-of-mouth advertising, and customer loyalty for life.

Best pepper grinder in the world!

Great solution

Every time we entertain our guests ask about our PepperMate, and if they’re cooks they order one. Wouldn’t be without it in our kitchen.