Crew Axel Inflatable Stand Up Paddle Board SUP Set 10’ x 33” x 6” (Select Color)

Crew Axel Inflatable Stand Up Paddle Board SUP Set 10’ x 33” x 6” (Select Color)

Great Board, but Service/Operational Struggles

I purchased this board on a Sunday to take on a specific camping trip the following weekend and paid additional for two day shipping to make this possible. Monday came and went with no update on my board being shipped so I sent a message. There is no phone number (that works) or direct way to contact this business. I believe they pay a service that must be oversees because I got a response to my message at 4am on Tuesday telling me they shipped the board but did so via standard ground shipping. I wrote back offering to buy another board and pay for overnight shipping, but there was no response again until 4am Wednesday morning and I was not confident enough to make that move and know that I would actually get the board. They refunded my additional shipping cost from my original purchase and also took 40% off which was nice, but I had to get real creative on my canoe camping trip without a board to use as a barge. They have customer service if you have patience to wait for it and get a single interaction each day at 4am with no creativity or willingness to make something happen. I suppose that is the crux of paying for a customer service operation that is run from another country. If you have lots of time and don’t have any issues with the board, go for it. If you want a solid American business you feel good about supporting, I would look elsewhere.

We like it just a quick question? We got the pump with it this borad bigger the the first one I got dose it still only take 15psi ?