I purchased this bridle along with a bling browband and there was a rip in the reins and the browband was missing a stone. I contacted the company and they quickly sent replacements, which I so appreciate! Will definitely be ordering more items in the future because of the top notch customer service. The bridle isn't the highest quality, but is fantastic for the price! The keepers are a bit stiffer than I'd like, but they are softening up with use. The sizing is true to size; the cob fits my large pony nicely. I got rubber reins and they are very nice, though they seem a bit shorter than standard reins (maybe pony-sized because it's a cob bridle?). They are perfectly fine for my mare, but something to consider if you have a long-necked horse. Overall I'm very happy with it!