Amish-Made Pyramid Marble Tower Run Wooden Toy - 39" High - Pack of Marbles Included

Disappointed!

This was a gift to my son for his birthday. Upon opening, there were no marbles included, but that was no big deal. However, the poor construction (i.e. staples jutting out in multiple places & one piece of wood that was glued together was detached) was not something I was expecting from the manufacturer. I ordered the white & natural option which costs upward of $400. I contacted the company via e-mail (to two separate addresses) including photos & a video of the damage immediately upon receipt. There has been no response to my request for exchange. It’s unsafe for my son & I’d have to hire a carpenter to repair it, so until then it’s sitting in our utility closet. We are unable to use it for its intended purpose. I didn’t want to write this review to damage their reputation, esp. until the company had an opportunity to correct this issue, but it’s been longer than 2 weeks without a response. This service is unacceptable. If you still decide to invest in this “heirloom” toy after reading this, hopefully yours will be in working condition. (And yes, I read all positive reviews prior to ordering and assumed mine would be a similar experience).

Amazing!

We bought this for my 2 year old son for Christmas and he absolutely loves it. His number one request was a marble run and I was in the market for one that could not be taken apart or knocked over. We previously had a plastic one and it was a nightmare. This one came quickly and in beautiful condition! It looked amazing under our tree on Christmas morning! I would purchase it again. It will be in our family forever!

Amazing!!!

Due to my location (UAE) Katie has gone above and beyond to ensure our delivery arrived (less than 4 days) the product is a work of art and is just beautifully crafted. It now wrapped and waiting for Santa’s elves to deliver and we can’t wait to share his reaction when he sees it :)