TrailMaker Elite Electric Mountain Bicycle 24 Volt Lithium Powered X-Treme

It has been a really great bike it does good flies missing the park couple parts when it came for the basket on the back but other than that it has been really great

Very Happy customer

Was everything I was hoping for and more. It was very easy to assemble. From the very first ride it's been a total blast. I use it to commute to work in the early morning even in -20 degree weather . Even rode it out on the lake to go ice fishing

Customer service 5 stars. Bike itself 3 stars.

The customer service I've received is a genuine 5 star rating. When the bike failed to get power, Cheryl was very helpful and replied to my inquiries quick and very professional. Since i do not have an e-bike shop close to where i live i had to diagnose myself. I was certain it was a burned out motor since the battery was fine. She got in touch with technical support and the sent me a new back wheel motor and all. I didn't even need to send in the broken one. When i found out it wasn't the motor tech support sent me an E-mail on what to check. That's when i figured out it was the control box. So they sent me a new one and that did the trick. Customer service is second to none. 5 Stars. The product or bike itself had issues. It is an expensive bike but i feel the parts are cheap. In my opinion it's a Wal-Mart grade bike with an electric motor. Wish i would have done more research before investing in such an expensive product. Could've bought a better quality bike and got a conversion kit for same amount of money.