FeelFree Lure II experience
I would like to start out with a short story that leads to a wonderful customer service experience.
I purchased the FeelFree Lure II Tandem Kayak with the new 48v Overdrive Motor. On my first outing with the kayak, everything started out great and I was smiling ear-to-ear, until…the kayak capsized. Like, the Titanic, I didn’t think it was possible and I even read that it’s nearly impossible to flip this type of kayak!! And like the Titanic, my kayak took on water and flipped to where I found myself underneath the capsized kayak. Thankfully I was wearing a life vest and I was able to pull myself out. In this mayhem, I lost 2 fishing rods, my eyeglasses and the new 48v battery for the overdrive motor which was strapped in!
Before the kayak capsized, right from the beginning, I noticed that the kayak was leaning to the starboard side. As a result, I automatically leaned my body to the port side thinking it was a balance issue. When I started to use the peddle system, I felt the blades rubbing underneath the kayak. By this time, I was about 20 minutes from the shore of the lake and that’s when everything flipped. Because I was leaning to the left, I think that is why I went underneath the kayak. Fortunately, my buddy was there and towed me back to the boat ramp.
After a long stressful weekend, I immediately contacted the manager and took the kayak back to my local store on Monday. I anticipated that the manager’s reaction would be to question my skills and experience. Instead, the manager listened to my story, inspected the equipment, inspected the kayak, and then tested the overdrive motor which he found to be no longer operational. He found defects. To my amazement, he replaced everything: kayak, motor and even the battery!! I was so relived and thankful. I must take this time to commend the store manager, Tristan “Fish” Fisher, at Waterways in Brandenburg, KY. His willingness to make everything right was such a load off of my chest. His customer service prior, during, and after the purchase was commendable. This is another reason why I highly recommend going to your local store rather than purchasing online. The Waterways/ FeelFree team made me a very satisfied customer!
