American 6-1/4" X 55" 4091F FLUTED Box Newel (4091F)

3 out of the 6 Newell posts were broken

I ordered 6 Newell posts that were supposed to be high end for what my customer paid. 3 out of the 6 were damaged. I was sent 2 top pieces that were also damaged to fix the damaged posts. I had to repair the posts at no discount for the extra work I had to do and haven't received the last post so my homeowners are left with a 15 ft section of a catwalk with no railing. To say I'm disappointed is an understatement. As a contractor who has ordered a lot from this company I have to find a different business to order from because stairpartsusa has made my company look unprofessional and I now have safety concerns that I'm liable for because of thier lack of detail with packaging and lack of urgency for making thier mistakes right.