Urgent Quality & Safety Concern — Liberty 6-Drawer Dresser in Forest Green
I’m writing regarding my recently purchased Liberty 6-Drawer Dresser in Forest Green. This was purchased for our nursery and delivered via white-glove service. We chose Namesake because of the brand’s reputation, the premium price point, and the expectation that this would be a safe, high-quality piece for our newborn’s room.
After allowing the dresser to air out for several days, I began loading it with freshly washed baby clothes and a new batch of Coterie diapers. Unfortunately, I discovered that the inside of every drawer was coated with a green dust/residue that appears to be from the finish or paint. This residue transferred onto the diapers and clothing, ruining the diapers and requiring the clothing to be rewashed and sanitized.
I have attached photos showing the green residue collected while cleaning the inside of the drawers.
This is extremely disappointing and concerning. A nursery dresser should be ready and safe to store newborn clothing, diapers, and other baby items. I reviewed the included manual and did not see any instruction warning that the interior drawer surfaces require a deep clean before use, nor any indication that paint/finish dust may be present inside the drawers. The manual only provides general care guidance about cleaning with a soft lint-free cloth and non-toxic cleaner.
I do not want to return the dresser if this can be properly resolved, but I do need Namesake to address the following:
Please confirm what this green dust/residue is. Is it paint, finish residue, pigment dust, MDF/wood dust, or something else from manufacturing?
Please confirm in writing whether the dresser is safe to use for newborn clothing and diapers after cleaning.
Please explain whether this is expected or a quality-control issue. The residue was inside every drawer, which makes me concerned this was not properly cleaned or inspected before shipment.
Please provide compensation for the ruined Coterie diapers and the additional cleaning/sanitizing required for the baby clothing.
Please let me know what remedy Namesake can offer, whether that is reimbursement, a partial refund, replacement drawer boxes, professional cleaning, or another appropriate resolution.
We trusted Namesake with a major nursery purchase, and finding green dust throughout the drawers after loading them with newborn items has made us question whether the piece is safe for its intended use. I would appreciate a prompt response and a meaningful resolution.
