TheraNeck™ 4-in-1 Massager

Not happy with this item, it took over 3 weeks to come. Battery last 20-30 mins and dies… They said you can get a full refund within 90 days. They have said i can get a refund of £12 and keep it, i asked for the address to send back and im still waiting nearly a week because they are unsure what the address is….poor service and quality of product! Still not got my money back still waiting for a response…they told me I could get £12 back and keep it…no it’s rubbish so why can’t i get my money back! Do not buy…