Navea™ Giant Ball

It's not a good design and the workmanship is not adequate. For example, the handle is a huge mistake. Yes, it's handy for carrying the ball, or grabbing it on a windy day. But it was also an easy entry point for my Malinois mix to grab hold and start chewing, and it didn't matter how fast I reacted, since the handle also afforded him an easy way to grab the ball and run with it, thereby gaining some extra chewing time. The handle was gone in less than a week. I should have cut it off from the start. The stitching on some of the seems is also coming undone. Since this is just a yoga ball with a cover, you'd think some extra care would have been taken to create a more robust cover. That was not the case. The ball does the job as advertised; my dog was ecstatic when I brought it out for a session. It wasn't robust enough to stand up to a Malinois mix, however, so now it's sitting there partially deflated until I can figure out how to repair a hole in the ball and the tear in the cover where the handle used to be. Lose the handle, or redesign it so it's removable. And include a patch kit with each purchase.

Do not buy this ball! The product is cheaply made and not as described. The whole product was shipped from China. The pump probably costs $1, if that. The tube keeps coming off when you try to inflat the ball. That aside, with the inner ball fully inflated, I found that the outer fabric skin is too big, meaning our dog could just run away with the ball by holding on to the loose fabric. I wasn't happy with it and contacted customer service for a refund. Their first reply was a condescending email telling me how to use the pump properly. I replied saying I do know how to use a pump, and attached photos of how badly fitted the inner ball and outer fabric were. They replied saying the photos would be passed on to the relevant department and they'd get back to me with a suitable solution. I heard nothing for 8 days and contacted them again to ask how the "relevant department" was dealing with it. Heard nothing back for another 6 days. I was not going to be ignored, so I emailed again, accusing them of scamming people. They wrote back saying they'd send me another ball. I declined the offer and requested a refund. Heard nothing for 10 days. I wrote back telling them I'd pursue a chargeback through my payment provider and report them to relevant consumer protection authorities. At this point they replied with some sob story about being a small family company (I don't believe it!) and they'd had some supply issue and offered me 50% refund. I declined the offer, which I deemed unfair and insufficient. After another week of back and forth, I finally insisted and received a 70% refund, which I considered somewhat a victory against these scammy companies. Do not give up. Keep pursuing your refund. Otherwise companies like this know they can get away with scamming consumers.

Very disappointed with this ball, my dog loved it for about 4 minutes until the handle ripped off and the ball deflated. The pump they send to inflate the ball is ridiculous and doesn't work. I emailed my concerns and got a prompt reply with them asking if the inner ball burst or had been punctured, I replied that I didn't know - then I stopped getting a reply, I emailed again, then received a reply asking for me to send a video of me inflating the ball using their pump from start to finish (this would be at least a 2 hour video with this joke of a pump). This is a very disappointing product, and is NOT for strong dog breeds like they advertise. This was a huge waste of money. Do not purchase this product ff you have a shepherd or malanois breed, it wont last.