Holdmate Pro

I purchased 2 x Holdmate Pro's as I was travelling to Italy for a month and wanted to protect myself from theft. My Holdmate only lasted a week before the D shackle started pulling apart, and as such the phone would regularly just come off the cord when pulled. The Holdmate I purchased for my husband worked a little longer (likely as it's me who takes the photos and uses their phone more), but even so at the 3 week mark he has the same issue with the D clip pulling apart and his phone no longer staying tethered. Unfortunately, I did not commence my trip for 3 months after purchasing the Holdmate Pro's, and as such they would not allow me a refund or replacement despite the faulty design, as it has now been a little over 4 months since my purchase. I can honestly say that with this type of product a 90 day warranty is not sufficient. This is a product that people use casually eg hiking, travelling. As it's not used every day, sometimes finding out that there is a design flaw or defect takes longer than this minimal period. Very disappointed. The concept itself was great. Just poorly designed with having an unsealed D clip.

Never arrived, coming straight from China. Ordered it on 19/9 it is now 9/10 and the company is really bad at handling the situation. They refuse to give me a refund and lied that they tried to deliver it. When a company tries to deliver something to my flat it can only succeed as we have a letterbox outside the building and a parcel box (huge). Clearly lost in china bought it for £19. Same thing on amazon £9 from the uk with next day delivery and no fuss. I just want my money back.

For a while there I would have given Holdmate Pro a 5-star rating. The retractable cable is quite strong (a good thing for security) and pulls on the phone while trying to take a call or a photo - rather annoying so I end up fumbling to undo the phone from the cable which completely defeats the purpose of using it. I have another thing that is more concerning though… the little ring on the tether patch came apart from the patch. Bought in April and just last week, I had my phone in my pocket (not on the holdmate thankfully). Placing my hand into my pocket, I found the little metal loop had come off the tether patch completely. Lucky it wasn’t attached to the holdmate because if it had been, I might’ve lost my phone - or it may have dropped to the ground. This is the original fabric tether. It appears there’s a stronger version now but I think I still see the original tether patch for sale. While haven’t seen the new, seemingly stronger patch, I’m not convinced that the new metal patch won’t damage/scratch the back of the phone - might need to find a thin piece of fabric to go between the patch and phone. The attaching loop looks much stronger though so it may be worth considering.