SmartCord USB

Not recieved

I had to ask 4 times where the item was. It was supposed to come with my $200 repair but was not in the box (not to mention my repair was not completed properly and it had to go back). There was ZERO communications it would ship without. I called and spoke with Jose who was not very happy to assist, saying it was hard to believe I didn’t get it, and it was like I was a nuisance not a valued customer. He promised the missing cord and mount would ship asap, but didn’t again either no comms back to me. I reached out several more times all saying it was on the way, until the last agent informed me it’s on back order and he didnt know that on the last time I had asked. Poor communication on this, and not feeling like a value customer doesn’t feel like you stand behind your services. I have your products in 4 cars and have recommended you, but service is lacking. It’s a shame because that goes back to your policies, procedures, people and training. All fixable

Not sure what happened to my cord but it stopped working so I replaced with a newer model. It works great and is just the right size so not a bunch of clutter around the console. Highly recommend this product.

it took forever to arrive. the date changed 2 times. other than that product was as advertised.