UPF 50+ Classic Straw Boater Hat

Purchased the hat while they had a 20% sale. So I ended up paying $34.80 + $7.41 shipping. Received my order very quickly. The hat was in pristine condition; I loved it. My only issue was that it was too big. I contacted customer service and they told me I could return the hat (shipping fee was on me) and indicate on the return form that I need an exchange and they would ship a new one out to me. I paid over $12 to ship it back to them. A few days after that, I noticed that e4Hats.com had refunded me ONLY the price I pay for the hat ($34.80) and not $7.41 I had originally paid for shipping. I contacted them and customer service told me they made a mistake in refunding me instead of doing the exchange. So, they wanted me to reorder the hat at the original price (not at the discounted price when I originally purchased it) and pay for shipping again! So I have to pay for shipping 3 times?? That’s bad business in my book. I refuse to do business with them ever again.