I’ve been following Nuola Wigs for a long time and always wanted to purchase one of their wigs. I waited for a special occasion, and since I’m getting married in October, I finally decided to order the Ciara wig. Before placing my order, I paid a short consultation with them and exchanged many emails to make sure I was getting the right wig. They even sent me extra pictures of the Ciara, and it looked exactly like what I wanted. When the wig arrived, I had mixed feelings. Let me start with the positives: I have a very small head, so I ordered an XS cap. I was worried it would still be too big, but it fits perfectly. The cap itself is really well made. The length is good as well. The hair looks nice at first glance, although I haven’t washed it yet, so I’ll leave another review once I see how it behaves after washing. Now to the disappointments: The Ciara wig I received has visible layers, even though I specifically checked with them before shipping and was told Ciara does not have layers. On their official videos and photos, the Ciara wig also appears straight and without layering, and it also looks fuller at the bottom than the one I received, which makes this even more confusing. The color also doesn’t match what was shown on your official photos and videos. The Ciara wig there has a softer, lighter chocolate-brown root that gradually blends into warm, golden tones toward the ends. The wig I received, however, has a much darker root, and instead of a smooth golden balayage it looks more like cool-toned streaks. The highlights appear almost white or ashy, which gives the overall look a more neutral, cooler tone rather than the warm, soft blonde I was expecting. From what I understand, Nuola takes blonde wigs and custom-colors them before shipping. That means their main responsibility is to get the color right – but unfortunately, in my case, they didn’t. Considering this wig is one of the pricier options on their website, I really didn’t expect such a mistake, especially since I ordered it for my wedding. UPDATE: I was given the option to return this wig and receive a new one, but by now I’ve completely lost trust. There is no guarantee that the replacement would have the right color, and I’m terrified it wouldn’t even arrive before my wedding. I can’t explain how hurt I feel – I cry every time I look at this wig, because all I can think about is that I paid nearly $2000 and ended up with something I never wanted. Before ordering, I had a consultation with them, I checked everything, I asked so many questions over email to make sure it would be right. They knew it was for my wedding, and still it was delivered wrong. They call themselves hair specialists, but I honestly don’t understand how such a mistake could happen. Instead of making me feel beautiful and confident, they have only added more insecurity on top of everything else I already struggle with. Now I need to pay also hair colorist to fix it, but only white parta could be fixed, the dark parts are too dark for any coloring.
