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批判性分析 bureaucracy in social services for improved service delivery
advocacy-based approach empowers users in social work practice
批判 managerialism to foster more client-centered policies
Practical guidance for challenging institutional rigidity
Relevant for all career stages including students and retirees
Summarized by Shop
Bureaucracy excludes people and leads to poor social services because it puts the organisation first, not the client and service user. Managerialism damaged social services by its emphasis on controlling the organisation and its workers. It pursues out-moded policies which exclude users from partnership in social services. �Anti-bureaucra