Crystal Hobnail Jug

I use my Klimchi jug as a vase for fresh flowers and I am just obsessed with it! I love the elegance and the light that the jug-vase brings <3

I have purchased from Klimchi before and have always appreciated their beautiful designs, which is why I felt confident placing another order despite the international shipping costs. Unfortunately, this time my jug arrived with a small black particle embedded in the glass and a sharp imperfection on the handle. While I understand that handmade glass may have natural variations, I contacted Klimchi by email and also submitted a complaint through their website to seek clarification and assistance. To date, I have received no response at all. As an international customer who paid significant overseas shipping charges, I expected at least an acknowledgement of my enquiry. Instead, I received an automated email asking me to leave a review before receiving any reply regarding my concern. The product itself is beautiful, but the lack of customer service and communication has been very disappointing. This keeps the review measured, factual, and difficult to dismiss as unreasonable.

Good product, great packing and swift shipping. Thanks!