Atrium Door Mortise Lock Trim Set

One good part, one bad, and no reply from Countryside

Ordered two of the exact same part kits for mortoise door locks and they were made by two different manufacturers. One kit had two of the same door levers, so one was upside down. Tried to call, no answer or call back, no reply to email, and no reply from the "contact us" page on the website. Customer Service needs an overhaul.

Wonderful!

Arrived quickly, had an issue with the product and they were very helpful and fixed the issue quickly

Plastic rings

Thank you for your speedy delivery. Everything was perfect except While putting on the handles I notice that they plastic washer rings that came with my set did not fit around the handle. I tried a few times with no success One of the rings split on me. Is there another set you can send me that fits properly. I currently don’t have them on my handle which causes it to be a little loose. Thank you